Here are the main policy updates that WestJet introduced after the update in the Air Carrier Access Act (ACAA) in 2021:
Under WestJet’s updated policy, effective August 5, 2021, ESAs are no longer classified as service animals. Instead, ESAs must travel as pets and meet the airline’s pet policy requirements for size, carrier specifications, and applicable fees.
WestJet allows small pets, including dogs, cats, and select birds, to travel in the cabin. Pets must fit in an approved kennel that fits under the seat. Pet kennel fees range from $50 to $118, depending on the flight route.
Larger pets that don’t fit in-cabin kennels can travel as checked baggage, subject to size and weight restrictions. The fees for checked pets are similar to cabin pet fees, but advance booking is required.
WestJet continues to accept Psychiatric Service Dogs (PSDs) and other trained service dogs free of charge. These dogs must be professionally trained to perform tasks related to the handler’s disability. Also, they limit one service dog per passenger.
Whether traveling with pets or service dogs, WestJet recommends informing the airline in advance. This is to ensure a smooth travel experience and compliance with all requirements.
For pets or Emotional Support Animals (ESAs) that cannot travel in the cabin due to size or weight restrictions, WestJet offers cargo travel options. Larger animals can be transported safely in the checked baggage compartment or through WestJet Cargo services, depending on their size and weight. Pets must be placed in airline-approved kennels that ensure proper ventilation and comfort throughout the journey. Fees for cargo travel vary based on the pet's size, weight, and route. To ensure a smooth experience, advance booking and compliance with all health and safety requirements are highly recommended.
WestJet has detailed policies for traveling with pets and service animals to ensure a safe and comfortable experience for all passengers. Below are the essential guidelines you need to follow.
These comprehensive policies cover everything travelers need to know when flying with animals on WestJet, ensuring compliance, safety, and a comfortable journey for all.
Small pets, such as dogs, cats, and select birds, are allowed in the cabin if they fit in an airline-approved carrier that fits under the seat. Fees range from $50 to $118 per flight segment, depending on the route.
Pets that exceed cabin size or weight limits can travel as checked baggage. Approved kennels are required, and advance booking is necessary to secure a spot.
Trained PSDs and other service dogs fly free of charge. Documentation verifying the dog's training and purpose must be provided, and passengers are limited to one service dog per flight.
WestJet does not permit aggressive or brachycephalic (snub-nosed) breeds in the cabin or as checked baggage for safety reasons. Examples include bulldogs, pugs, and Persian cats. Always verify breed restrictions before booking.
Pet carriers must be airline-approved and allow the animal to stand, turn around, and lie down comfortably. For cabin travel, the carrier must fit under the seat, with dimensions not exceeding 16 inches x 10 inches x 8.5 inches (41 cm x 25.4 cm x 21.5 cm).
WestJet welcomes Psychiatric Service Dogs and other trained service dogs on board, free of charge, to support individuals with disabilities. These animals are recognized under the Air Carrier Access Act (ACAA) and are exempt from pet travel fees.
However, passengers must meet specific requirements to ensure compliance and a smooth travel experience:
Service dogs and PSDs must be professionally trained to perform tasks directly related to the handler's disability. The tasks may include calming a panic attack, providing mobility assistance, or alerting to medical conditions.
Passengers traveling with a PSD or service dog must submit the U.S. DOT Service Animal Air Transportation Form, confirming the dog’s health, behavior, and training. For flights longer than 8 hours, an additional form may be required to verify the dog can handle the flight duration without accidents.
Service dogs and PSDs must be well-behaved, remain under the handler’s control at all times, and not disrupt cabin operations. WestJet reserves the right to deny travel if the dog poses a safety risk or behaves aggressively.
Service dogs must sit in the handler’s foot space without obstructing the aisle or neighboring seats. A maximum of one service dog is allowed per passenger.
Passengers should notify WestJet at least 48 hours in advance of their intent to travel with a service dog or PSD. This allows the airline to review the required documentation and confirm seating arrangements.
WestJet’s policies ensure that passengers with disabilities can travel comfortably with their service dogs while maintaining safety and convenience for all travelers.
During layovers or connecting flights, pets must remain in their kennels at all times unless in designated pet relief areas (where available). For longer layovers, it’s essential to plan for food, water, and bathroom breaks to keep your pet comfortable. Confirm pet accommodations with WestJet ahead of time for smooth transfers.
Yes, WestJet does not allow certain snub-nosed (brachycephalic) breeds like bulldogs, pugs, and Persian cats to travel in cargo due to their increased risk of breathing issues. Always check with WestJet for an updated list of restricted breeds before booking.
If your pet’s carrier does not meet the size requirements for cabin travel, the pet may need to be transported in the checked baggage compartment if it meets size and weight limitations. If no suitable arrangements can be made, WestJet may refuse transport, so it’s important to confirm carrier dimensions beforehand.
Yes, WestJet may restrict pet travel in cargo during extreme weather conditions (high heat or cold) to ensure the safety of animals. Specific temperature guidelines apply to certain airports and routes, so travelers should verify restrictions with WestJet if flying during extreme seasons.
If your pet cannot travel due to unforeseen circumstances, you may be eligible to modify or cancel your flight under WestJet’s standard fare rules. Refunds or changes depend on your ticket type and any applicable cancellation policies.
To help your pet or service dog stay calm:
WestJet recommends arriving at least 2 hours before domestic flights and 3 hours before international flights when traveling with pets or service dogs. This allows ample time for check-in, document verification, and security screening.
Yes, pets must be checked in at the special services counter or designated check-in area. Ensure you have all required documents, such as vaccination records or health certificates, ready for verification. Advance notification helps streamline this process.
If an animal displays aggressive behavior, is unfit to travel, or does not meet health requirements, WestJet reserves the right to deny boarding. The pet may need to be rescheduled for transport once the issue is resolved, but additional fees may apply.
While vaccination records are not typically required for domestic flights, it is recommended to have up-to-date health certificates and vaccination records for your pet. International travel often requires specific documentation, so check the requirements for your destination in advance.
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