Volaris offers clear guidelines for traveling with pets and service animals to ensure a safe and comfortable journey for both passengers and their animals.
Volaris allows pets to travel as cargo in a temperature-controlled and pressurized area. Larger pets must be placed in IATA-approved crates, which should be prepared before the flight. A health certificate, issued within 10 days of travel, is required for all pets traveling in cargo. Staff will assist passengers with the check-in process and ensure that pets are correctly handled. It's also recommended to notify the captain for any necessary temperature adjustments. For international flights, additional veterinary and import documents are needed, and pet passport forms are available to guide passengers through the process. Passengers traveling with pets should also ensure that their animal complies with airline rules for takeoff and landing, including remaining in the crate. While pets do not have a seat in front, they will be safely transported in the cargo hold. In contrast, if a dog is a service animal, they are permitted to travel in the cabin with the passenger.
In line with the updated regulations under the Air Carrier Access Act (ACAA) implemented in January 2021, Volaris has revised its policy on ESAs. Below are the key highlights of these changes:
Volaris welcomes passengers traveling with Psychiatric Service Dogs (PSDs), recognizing the vital role these animals play in assisting individuals with mental health disabilities. The following are key policies to keep in mind when flying with a Psychiatric Service Dog on Volaris:
No, Volaris does not accept emotional support animals. They are classified as pets and must adhere to the airline’s standard pet travel policies.
Yes, Volaris allows pets to travel in-cabin or as cargo, depending on the size and weight of the animal. Pets must meet specific guidelines and documentation requirements.
Pets require proof of current rabies vaccination and a health certificate issued within 10 days of travel. Additional documentation may be needed for international flights.
Yes, service animals, including Psychiatric Service Dogs (PSDs), are allowed to fly for free, provided they meet behavioral and documentation requirements.
Yes, larger pets can travel as cargo in IATA-approved crates, with a health certificate and additional documentation required for international travel.
Yes, passengers traveling with service animals, including PSDs, must notify Volaris during the booking process and at check-in.
Volaris does not impose breed restrictions for service animals, but animals displaying aggressive behavior may be refused transport.
Yes, passengers traveling with service animals can check in online or through the mobile app, bypassing the counter check-in process.
Yes, pets cannot be boarded as cargo if runway temperatures exceed 84°F (29°C). Additionally, an Acclimation Certificate is required for pets traveling in temperatures below 45°F (7°C).
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