Privacy Policy

Information We Collect

You're not required to provide information directly, but when you use certain site functions like registering for services or accessing content/features on our website - we may ask you to provide certain information. This includes:

Basic contact information like name and email address:

• Username and password
• Information shared in community discussions and other interactive online features
• Search queries conducted on the Site
• Correspondence sent to us

The Site automatically collects certain information when you visit and interact with it. This includes:

• Your computer’s Internet Protocol (IP) address
• Your browser type and operating system
• The web pages you visited immediately before and after you came to the Site
• Activities within community discussions
• Web pages and advertisements you view
• The links that you click on within the Site
• Your bandwidth speed and information about the software programs that are installed on your computer

Aggregated data about email click-through rates and user video viewing

• Standard server log information
• Information collected through HTML cookies, Flash cookies, web beacons, and similar technologies. For more information, read our cookies policy.

We may access information about you from third-party sources, including:

• Google Analytics Demographics and Interest Reporting
• Social networking sites
• Databases
• Online marketing firms
• Ad targeting firms

This information is collected if you access third-party social networking services (such as Facebook Connect or Twitter) through the Site. The information collected includes your username and connection lists for those services. This information collected may include:

Demographic data, such as age range, gender, and interests:

• Advertisement interaction and viewing data, such as ad click-through rates and information about how many times you viewed a particular ad
• Unique identifiers, including mobile device identification numbers, can identify the physical location of such devices as per the applicable law.

Usage of the Information

We use the data that we collect for several legitimate purposes, which are detailed below.

• We have a team of therapists, each having their own specialization. We use the information we collect to determine whether to connect you with a suitable therapist, who will assess your symptoms and decide whether he should make a written recommendation for an emotional support animal for you.
• We use the collected information to connect you with a doctor or psychiatrist. We may also collect non-personally identifiable information about you, including IP addresses and location, and browser or platform type.
• We use multiple web analytics tools to collect information about how you interact with our website. We follow rigorous standards to store and protect the personal data we collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
• We retain personal data only for as long as necessary to provide the Services you have requested.

Sharing of Information

• We do not permit any other third parties to collect personally identifiable information about your online activities when you use our website.
• We take measures to prevent the loss, misuse, and alteration of your information. We carefully limit access to the database in which your personal information is stored.

Changes to the Privacy Policy

• We have the right to change this policy at any time. You should check this page every now and then to see if there are any changes.
• If you have any questions about the security or retention of personal data, you can contact us at info@RealESAletter.com.